Frequently Asked Questions

Everything you need to know about booking with us.

What is included in a bond clean?
A full top-to-bottom scrub: kitchen (including cupboards and benchtops), bathroom descaling, window and track cleaning, skirting boards, and floor care, aligned with RTA standards.
How long does bond cleaning take?
A 2-bedroom unit typically takes 4-6 labour hours; larger homes can take 8-12 hours.
How much does bond cleaning cost?
Pricing depends on property size, condition and any add-ons like carpet steaming. Contact us for a fixed, upfront quote.
Is carpet cleaning required at end of lease?
It depends on your tenancy agreement - many leases require it, especially with pets. We provide a receipt as proof for your agent.
Do you offer same-day bookings?
We can often accommodate urgent requests - call us directly to check availability.
What happens if my agent isn't satisfied?
We offer a 72-hour rectification guarantee on any quoted item flagged by your property manager.
What areas do you service?
We cover Sunnybank, Sunnybank Hills, Mount Gravatt, Mount Gravatt East, Upper Mount Gravatt, Eight Mile Plains, MacGregor, Robertson, Nathan and surrounding suburbs.
Are you available 24 hours a day?
Yes, we operate 24 hours, 7 days a week, including early morning and late evening slots to fit around key handover deadlines and tight moving schedules.
Do you offer same-day or emergency bookings?
Yes, we keep flexible local teams available for urgent same-day and emergency bond cleans. Call us directly to check current availability.
Are your cleaners insured?
Yes, we operate with full public liability insurance, so you're covered in the unlikely event of accidental damage during the clean.
Do I need to supply any cleaning products or equipment?
No, our teams arrive fully equipped with commercial-grade vacuums, degreasers, descalers and all the tools and products needed to complete the job.
Do I need to be present during the clean?
Not at all. Many clients arrange key handover through a lockbox or their property manager. Our insured teams lock up securely once finished.
What payment methods do you accept?
We accept direct bank transfer and card payment, generally due on completion of the job unless other arrangements have been made in advance.
Do you provide a tax invoice or receipt?
Yes, every job comes with a proper invoice or receipt, which you can pass on to your property manager or keep as proof of professional cleaning.
Can I cancel or reschedule my booking?
Yes, just give us as much notice as possible so we can offer the slot to another customer, and we'll organise a new time that suits you.
Do you clean if there are pets at the property?
Yes, though we recommend our intensive deodorising add-on for properties that housed pets, since real estate agents scrutinise closely for odours and dander.
Do you offer discounts for property managers or repeat clients?
Yes, we look after regular clients including landlords and property managers with recurring cleaning needs. Get in touch and we'll talk through options.

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